Studio Self Publish for Community will now remain operational during maintenance hours, for continuous delivery and deployment flexibility.
To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.
Examples of maintenance that might be performed include (but are not limited to):
Region |
UTC |
AMER |
08:00 AM - 12:00 PM |
APAC |
04:00 PM - 08:00 PM |
EMEA |
11:00 PM - 03:00 AM (+1 day) |
For ease of reference, here are the local Pacific times and Indian times for each region:
Region |
Pacific Daylight Time (PDT) |
Pacific Standard Time (PST) |
Indian Standard Time (IST) |
AMER |
01:00 AM - 05:00 AM |
12:00 AM - 04:00 AM |
01:30 PM - 05:30 PM |
APAC |
09:00 AM - 01:00 PM |
08:00 AM - 12:00 PM |
09:30 PM - 01:30 AM (+1 day) |
EMEA |
04:00 PM - 08:00 PM |
03:00 PM - 07:00 PM |
04:30 AM - 08:30 AM |
* Standard = UTC time during Standard time
* Daylight = UTC time during Daylight Savings time
* You can look up the specific conversion to your timezone
* Maintenance windows cannot be customized.
Good to know that for EMEA, the cut-off time for submitting a studio push to support is by 12PM Noon (PST) on the day of the maintenance window.
I updated the article to reflect the cut-off time. Thanks marconierlich!
@nathan thanks for the feedback. Your assumption is correct in that it is based on Pacific time. I will make some adjustments to make this more clear in the near future. Cheers!
What is frequency of these windows ?
I am a little confused by the Tues/Thurs 11:59:59 PM - 04:00 AM
Does this mean the maintenance window starts at 11:59:59 PM on THURSDAY and ends at 4 AM on FRIDAY? Knowing the answer to this quickly will be very helpful.
Thank you.
Hi,
Thanks for the warnings, can we confirm then only downtimes for Communities and Care, and so Reach will be kept up (will not be affected)?
Kind regards
Ollie
Chiming in here with @Leandra_N's reply on the Tues/Thurs 11:59:59 PM - 04:00 AM release
Does times for updates start 11:59:59PM Thursday to 4:00am Friday? I ask this because I got a notification via email on the Friday at around ~2:00am. Usually do not check stage/prod updates until the email notification. Thanks
@rnewell @Leandra_N @SonySQE, yes, updates can start any time between 11:59:59 PM Thursday to 4:00 AM Friday.
We have received an information about the next maintenance on feb 7th 2023. We'll let our users know about it, but is there a default error message popping up during the downtime?
Hi @MelA :
Thank you for updating the documentation. Does that mean that there will not be any studio publish block on Tuesday and Thursday nights, and we will be able to publish at any time?
When it comes to pushing Khoros changes, can you do it at any time when the community has less traffic, regardless of the day? This also includes upgrades?
Hi Abhishek,
That is correct, there will not be a Studio Publish block anymore and you can now publish at any time you like. As to Khoros changes, this simply means that we have the freedom to push changes on any day of the week rather than only on 2 days a week.
Thanks for the update @MelA . Is this changes has been roll out? We are seeing the SSP block to our community today at regular maintenance window time
Studio Self Publish for Community will now remain operational during maintenance hours, for continuous delivery and deployment flexibility.
To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.
Examples of maintenance that might be performed include (but are not limited to):
Region |
UTC |
AMER |
08:00 AM - 12:00 PM |
APAC |
04:00 PM - 08:00 PM |
EMEA |
11:00 PM - 03:00 AM (+1 day) |
For ease of reference, here are the local Pacific times and Indian times for each region:
Region |
Pacific Daylight Time (PDT) |
Pacific Standard Time (PST) |
Indian Standard Time (IST) |
AMER |
01:00 AM - 05:00 AM |
12:00 AM - 04:00 AM |
01:30 PM - 05:30 PM |
APAC |
09:00 AM - 01:00 PM |
08:00 AM - 12:00 PM |
09:30 PM - 01:30 AM (+1 day) |
EMEA |
04:00 PM - 08:00 PM |
03:00 PM - 07:00 PM |
04:30 AM - 08:30 AM |
* Standard = UTC time during Standard time
* Daylight = UTC time during Daylight Savings time
* You can look up the specific conversion to your timezone
* Maintenance windows cannot be customized.
Studio Self Publish for Community will now remain operational during maintenance hours, for continuous delivery and deployment flexibility.
To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.
Examples of maintenance that might be performed include (but are not limited to):
Region |
UTC |
AMER |
08:00 AM - 12:00 PM |
APAC |
04:00 PM - 08:00 PM |
EMEA |
11:00 PM - 03:00 AM (+1 day) |
For ease of reference, here are the local Pacific times and Indian times for each region:
Region |
Pacific Daylight Time (PDT) |
Pacific Standard Time (PST) |
Indian Standard Time (IST) |
AMER |
01:00 AM - 05:00 AM |
12:00 AM - 04:00 AM |
01:30 PM - 05:30 PM |
APAC |
09:00 AM - 01:00 PM |
08:00 AM - 12:00 PM |
09:30 PM - 01:30 AM (+1 day) |
EMEA |
04:00 PM - 08:00 PM |
03:00 PM - 07:00 PM |
04:30 AM - 08:30 AM |
* Standard = UTC time during Standard time
* Daylight = UTC time during Daylight Savings time
* You can look up the specific conversion to your timezone
* Maintenance windows cannot be customized.