Social Customer Excellence Awards

Status:
2013 Lithy Winner

Lithys 2013: Demandforce by Intuit - Best New Community

By DeniseJ
DeniseJ

Lithys 2013: Demandforce by Intuit - Best New Community

Status: 2013 Lithy Winner
by Lithium Technologies DeniseJ ‎02-11-2013 04:55 PM - edited ‎02-13-2013 09:41 AM

Company: Demandforce by IntuitDF logo.png

Entry submitted by: Becca Piastrelli (twitchee27) Community Manager

Community: Generation Demandforce (community.demandforced3.com)

Lithy category: Best New Community

___________________________________________________________________

 

Generation Demandforce is a private B2B community that, in its first 100 days of life, exceeded all our expectations for growth and customer engagement. The Demandforce community was designed for scale. Upon launch of our community, Demandforce had experienced its 26th consecutive quarter of over 80% growth and had just been acquired by Intuit. We had a rapidly scaling customer base that needed to be supported and empowered despite our potential growing pains. Our customers are hard-working small business owners, who tend to operate within the silos of their own industry verticals (think auto shops, dentists, and veterinarians).

 

DF home.png

 

By providing a private community for Demandforce customers, we have been able to foster cross-industry relationships between our thousands of customers that hadn't previously existed. These are small business marketers doing what it takes every day to succeed in an internet economy. Small business owners typically don't have the time to get support or share best practice ideas during business hours. The majority of our posts come in overnight between 5pm and 7am PST. The 24/7 Generation Demandforce Community provides that added support and network during those key off-business hours.

 

DF TV.pngWe've encouraged adoption by introducing customers to the community as soon as they are deployed with the Demandforce product. We host over 100 training videos and webinar recordings in Generation Demandforce and are about to launch a real-time (industry-segmented) community widget in the Demandforce product to promote awareness for our customer base. We also host a monthly video blog series called "Generation Demandforce TV" hosted by our two community managers to provide quick tips for using the community as well as giving a face to the people behind the community, letting our customers know the community is a trusted place for them to stop by and find answers.

 

And all of this has worked. 102 days after launching, 50% of our customers had registered in the community and, in January 2013, Generation Demandforce was featured at one of Intuit's Top 20 Innovations at their annual Innovation Gallery Walk.


Company: Demandforce by IntuitDF logo.png

Entry submitted by: Becca Piastrelli (twitchee27) Community Manager

Community: Generation Demandforce (community.demandforced3.com)

Lithy category: Best New Community

___________________________________________________________________

 

Generation Demandforce is a private B2B community that, in its first 100 days of life, exceeded all our expectations for growth and customer engagement. The Demandforce community was designed for scale. Upon launch of our community, Demandforce had experienced its 26th consecutive quarter of over 80% growth and had just been acquired by Intuit. We had a rapidly scaling customer base that needed to be supported and empowered despite our potential growing pains. Our customers are hard-working small business owners, who tend to operate within the silos of their own industry verticals (think auto shops, dentists, and veterinarians).

 

DF home.png

 

By providing a private community for Demandforce customers, we have been able to foster cross-industry relationships between our thousands of customers that hadn't previously existed. These are small business marketers doing what it takes every day to succeed in an internet economy. Small business owners typically don't have the time to get support or share best practice ideas during business hours. The majority of our posts come in overnight between 5pm and 7am PST. The 24/7 Generation Demandforce Community provides that added support and network during those key off-business hours.

 

DF TV.pngWe've encouraged adoption by introducing customers to the community as soon as they are deployed with the Demandforce product. We host over 100 training videos and webinar recordings in Generation Demandforce and are about to launch a real-time (industry-segmented) community widget in the Demandforce product to promote awareness for our customer base. We also host a monthly video blog series called "Generation Demandforce TV" hosted by our two community managers to provide quick tips for using the community as well as giving a face to the people behind the community, letting our customers know the community is a trusted place for them to stop by and find answers.

 

And all of this has worked. 102 days after launching, 50% of our customers had registered in the community and, in January 2013, Generation Demandforce was featured at one of Intuit's Top 20 Innovations at their annual Innovation Gallery Walk.

Comments
by BODY2SOUL on ‎02-26-2013 03:32 PM
We love DEMANDFORCE they are a great company! They help us connect with our customers in a high tech kind of way! We are a very high touch Salon & DEMANDFORCE gives us that high tech edge! We have seen DEMANDFORCE grow & love all the new changes!
by Lithium Technologies DeniseJ on ‎05-02-2013 01:08 PM
Status changed to: 2013 Lithy Winner