Exciting opportunity for a Community Administrator

Join Anaplan

We are transforming businesses across the globe and having fun doing it. Come change the world with us.

 

At Anaplan, we’re building truly hardcore, high-end technology. From our calculation engine and in-memory data store, to apps and predictive analytics, amazing technology is being developed every day.

 

 We’re addressing a $100B/year problem for global businesses. It’s challenging—and it’s fun. We work hard, and we love to see our efforts paying off. With 600 customers and 100% growth year-over-year, Anaplan’s software is solving some of the most complex challenges in the business world. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business. See more about Anaplan here and how we have been recognized as a company here.

 

Anaplan’s Community Administrator (Location: Minneapolis, MN) is the nerve center of our Community and Content team. The primary functions of the Community Capabilities Administrator are to: 

You will report to the Director of Community and Content, and work closely within a core Community team, alongside Customer Care teams, and with internal customers like Customer Success, Marketing, Alliances, and Sale Enablement teams. The Community Capabilities Administrator will help maximize the value of the Community platform as a strategic user engagement tool by helping Anaplan user quickly find the information they need to use Anaplan, promote Anaplan adoption, connect to other users, and improve their Anaplan practices. The Community Capabilities Administrator will also handle first- and second-level technical maintenance of the Community Platform. 

 

Responsibilities 

  • Moderate questions, comments, and general feedback within the community, and work with appropriate community team members or community stakeholders to address any issues or questions. 
  • Coach users and administrators on the use of community functionality and reporting tools. 
  • Monitor community activity, establish effective benchmarks for measuring the growth of the community, and define objectives to increase site usage. 
  • Analyze, review, and report on the effectiveness of new Community initiatives. 
  • Seek professional development opportunities to enhance community management skills and tools knowledge. 
  • Identify needs within the community; provide input regarding the evolution of the community, and assist in strategy development for future phases. 
  • Day to day technical maintenance of the community platform, in conjunction with the Community Platform Owner.  

 

Requirements 

  • 2-3 years experience managing a collaborative platform (Community, Social Learning, or other similar system) 
  • Deep knowledge of Lithium and its functionality strongly preferred 
  • Strong written and verbal communication skills and able to effectively communicate with all levels of employees. 
  • Proven experiences encouraging adoption among software platform users 
  • Deep knowledge of the value and use of community platform tools including wikis, blogs, discussions, social learning, tagging, search optimization, badging, gamification, RSS feeds. 
  • Familiarity with analytics and planning software a plus 
  • An understanding of the finance or sales industry a plus 
  • Ability to work in a fast-paced, energetic environment 
  • A strong customer-first orientation and the ability to represent Anaplan in a professional and positive manner 
  • Excellent interpersonal and presentation skills 
  • Ability to work within employee teams and across global, remote teams 
  • Fundamental knowledge of HTML or CSS 
  • Background in site analytics and reporting on key business metrics 
  • 1-2 years as a system administrator 
  • Bachelor’s degree in Marketing, Journalism, Communication, education or a closely related field 

Want to learn more? Take a look at this exciting opportunity here.

 

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