Highlighted

Online Community Manager - OfferUp

OfferUp is changing how people buy and sell locally by making it as easy as taking and sharing a photo from your phone. We are not just about connecting buyers and sellers; we are about creating a simple and safe marketplace that changes people’s lives. We are a rapidly growing team in Seattle looking to bring on more passionate, motivated, and curious individuals who want to be a part of our fast growing team.

At a Glance

  • A top shopping app on iTunes and Google Play
  • $14+ Billion In Transactions in 2016
  • Geekwire App of Year
  • 35+ Million Downloads

Community isn't just something we talk about here--it's the core of what we're setting out to build. We believe communities get stronger when people come together online and offline to exchange value through transactions, experiences, and ideas.

The Online Community Manager will manage OfferUp's online community platform, including the planning, creation, execution and reporting of engagement and content programs. In this role, you will collaborate extensively with platform vendor, internal teams, including analytics, customer care, marketing.

Responsibilities

  • Oversee all aspects of the OfferUp Online Community including the launch of the (primary) OfferUp Seller's Community.
  • Plan, create, launch and manage sub-communities on an as needed basis
  • Build and manage a team of Community Moderators
  • Manage the editorial calendar; work with creative and content teams to populate, review and prepare content for posting to online communities
  • Moderate, edit and manage users, posts, and Community Guideline infringements. (manage team of moderators)
  • Create clear and actionable roadmaps and editorial calendars to keep the community engaged and growing
  • Collaborate with the VP of Community to set the tone, growth path and roadmap for online communities
  • Analyze, prepare and deliver reports to internal stakeholders on content performance
  • Work with the internal customer care team and social media team to coordinate consistency and appropriate responses to customer inquiries and issues across all channels

Qualifications

  • Bachelor’s degree or higher in communications, marketing or equivalent professional experience
  • 4+ years professional hands on experience building online communities
  • Familiarity with the admin and technical aspects of community platforms (Lithium a plus)
  • Customer service oriented to proactively assist peers and customers
  • Ability to communicate to a variety of audiences effectively: adjust tone and approach for the different customer in the community
  • Ability to distill key findings and relate those analytically to business goals
  • Demonstrated success creating and driving community metrics
  • Ability to work independently and manage competing priorities
  • Consistently demonstrate our values: drive to go further, neighborly and adaptability

 

OfferUp is changing the way people buy and sell locally... Come join the team and take the ride of your life! Apply here: https://offerup.com/jobs/detail/668566/online-community-manager

 

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

  • Community Management
Message 1 of 1