The Community Manager will be responsible for the operations and overall framework for a successful experience for community users. Our ideal candidate has exceptional oral and written community skills and is able to develop engaging content. You should be able to interact with all sorts of people, as you will control our digital voice and control the brands online conversations with the user and customers. Ultimately, you should be able to act as the face and voice of our brand through our community ecosystem
Select appropriate interaction styles and features
Implement marketing measures to increase usage and membership
Design and configure the proper community structure
Define community roles and responsibilities
Develop communications plans for community members
Maintain a comprehensive set of community guidelines and policies
Direct and manage moderators
Plan for PR crises and other customer issues
Identify and manage the most active community super users
Manage function touch points within the organization
Create and manage a community plan
Define KPIs and deliver regular reports to stakeholders
Plan and implement community expansion and ongoing 12 month roadmap
Coordinate with platform vendor
Bachelor’s degree or six or more years of work experience.
Six or more years of relevant work experience.
Ideally, you’ll also have:
Proven work experience as a community manager at a tech start up, digital agency, or notable brand. Ideally focused on a millennial audience
Experience launching community initiatives that drive brand engagement
Ability to identify and track relevant social media and community metrics
Three or more years leading community and social media activities for large enterprise companies
Obsessed with people, relentlessly customer-focused
Your degree in communications, marketing or business.
Passionate storyteller with strong business acumen, and excellent communications skills
Data-driven with strong quantitative skills
Deep understanding of social platforms, best practices and market trends
Thrives in fast-paced, start-up environment
Not to boast, but a little bit about us
Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.