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Verizon Online Community and Support Manager

 

The Community Manager will be responsible for the operations and overall framework for a successful experience for community users.   Our ideal candidate has exceptional oral and written community skills and is able to develop engaging content.  You should be able to interact with all sorts of people, as you will control our digital voice and control the brands online conversations with the user and customers.  Ultimately, you should be able to act as the face and voice of our brand through our community ecosystem

 

Responsibilities

  • Select appropriate interaction styles and features
  • Implement marketing measures to increase usage and membership
  • Design and configure the proper community structure
  • Define community roles and responsibilities
  • Develop communications plans for community members
  • Maintain a comprehensive set of community guidelines and policies
  • Direct and manage moderators
  • Plan for PR crises and other customer issues
  • Identify and manage the most active community super users
  • Manage function touch points within the organization
  • Create and manage a community plan
  • Define KPIs and deliver regular reports to stakeholders
  • Plan and implement community expansion and ongoing 12 month roadmap
  • Coordinate with platform vendor

Qualifications

Must have:

  • Bachelor’s degree or six or more years of work experience.
  • Six or more years of relevant work experience.

Ideally, you’ll also have:

  • Proven work experience as a community manager at a tech start up, digital agency, or notable brand.  Ideally focused on a millennial audience
  • Experience launching community initiatives that drive brand engagement
  • Ability to identify and track relevant social media and community metrics
  • Three or more years leading community and social media activities for large enterprise companies
  • Obsessed with people, relentlessly customer-focused
  • Your degree in communications, marketing or business.
  • Passionate storyteller with strong business acumen, and excellent communications skills
  • Data-driven with strong quantitative skills
  • Deep understanding of social platforms, best practices and market trends
  • Thrives in fast-paced, start-up environment

Not to boast, but a little bit about us

Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded.  Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.

 

Apply to the job here! 

http://www.verizon.com/about/work/jobs/6498533-online-community-and-support-manager

  • Community Management
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