We have just launched the next generation case portal. Please visit our blog to find out what changes this brings. If you are experiencing any issues accessing the case portal please reach out to: Support.
I am excited to announce that we have launched the Beta SMM and Community “Product Hubs” to all users!
There are 3 entry-types on these pages:
Logged in but without customer access
Full customer access
Depending on whether you are signed in or not, and your role on the community, the product page will show an announcement and the associated product video from our .com page.
The main difference between logged out and logged in without the Lithium or Customer roles is the announcement text which points out that the users now have access to the Developer Documentation along with a link which opens a pre-populated email (To:, Subject and Body) requesting access to the customer areas. The link to the pre-populated email will also be rolled out to other areas of the community next week.
We have created vanity URLs to make it easier to share the links. There are two for the Online Communities hub as there may be some confusion as some of our ids contain a hyphen: