We have just launched the next generation case portal. Please visit our blog to find out what changes this brings. If you are experiencing any issues accessing the case portal please reach out to: Support.
For the new year, Lithosphere's UI has been revamped to reflect how vibrant our community is, and to blend seamlessly with lithium.com. You'll find the same destinations right where you left them, and will notice a few major changes, many of these are a direct result of your feedback:
The large static image at the top of the landing page has been removed, freeing the left side for valuable community content
Sign-in and other user navigation links have been moved to the top right-hand corner of the site
A community browser (Browse our Community) has been added to the landing page to quickly see and access all areas at a glance
The idea exchange has a much cleaner layout, making it easier to read
New Support Portal
We have implemented many features long requested by customers to help you get Support from Lithium in an easier and more intuitive manner. These upgrades include:
The ability to search for Cases
"CC" option for Cases
There's much more for you to discover! Keep an eye out for release notes, knowledge base articles and tutorials that will elaborate on all the new Support Portal features and improvements.
The customer exclusive blog covering release notes and webcasts has been moved to the Support category where documentation and product training also reside. The promotional portal will still be accessible from within the customer area.
This is just the beginning
We're proud of the improvements that have been made, and definitely recognize there are still outstanding areas that need more work. We continue to evaluate these items, many of which are already in motion and will be implemented in the months to come.
As always, we encourage you to continue sharing your suggestions for UI or feature improvements on the Suggestions for Lithosphere board to allow the community to chime in and vote. You can also pass on your feedback about the new Support Portal specifically at firstname.lastname@example.org
Looking forward to hearing what you think - See you around the Lithosphere!