The Latest Customer Success Story: Constant Contact

Constant Contact drives a 98% customer retention rate with digital and community customer support. 


Constant Contact provides hundreds of thousands of small businesses with online marketing tools, resources and personalized coaching to help them grow their business. With a promise to prioritize a great customer experience and deliver customer support through multiple channels, the company turned to Lithium to build an online customer community.


Read their success story to learn how they:

  • Drove a $2M support cost savings
  • Increased call deflection by 34%
  • Attained a 97% customer satisfaction scores

Read the case study now and find out how you can create this kind of impact for your customers and brand today.


Lithy Awards 2017

The winners in digital CX have been crowned!

See the winners!!