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Lithys 2017: Cambium Networks- Social Marketing Champion

Lithys 2017: Cambium Networks- Social Marketing Champion

As a result of their marketing campaigns, they added 6,187 new members against a goal of 4,600 and finished 135% to goal.

 

------------------------------------------

cambiumteaser.pngCompany:  Cambium Networks                                                                

Entry submitted by: Ray Savich (Community Manager)

Community: Cambium Networks

Lithy category: Social Marketing Champion

 

Cambium Networks is a leading global provider of trusted wireless solutions that connect the unconnected – People, Places and Things. Through its extensive portfolio of reliable, scalable and secure wireless narrowband and broadband platforms, Cambium Networks makes it possible for all service providers and industrial, enterprise and government network operators to build affordable, reliable, high-performance connectivity. The company currently has over six million radios deployed in thousands of demanding networks in more than 150 countries.

 

Our unique marketing campaign    

After launching the Community in late 2014, and having one full year under our belt, our goal in 2016 was to double the membership of the Community from 4,600 members to 9,200 members. Knowing that there was no silver bullet to build membership, we integrated the Community into all customer-facing parts of the business. We also wanted to keep a high level of relevant content quality and integrity on the community, as a member survey indicated that this was the most popular attribute of our Community.

 

The campaign engaged activity from across the entire organization, including:

  • Executive staff
  • Product management
  • Development engineering
  • Technical support
  • Field sales team
  • Field technical team
  • Channel partners
  • Community Super Users

“In 2016 we were launching significant new products, and we wanted to have immediate communication with our customers so they could understand the new technology, but also have a personal relationship with the company. The Community is the best way to do this.” – Scott Imhoff, Senior Vice President, Product Management.

 

“To encourage employees to develop new technical content for the Knowledge Base, we launched a program to recognize Excellent Content. Employees who posted new and relevant technical content to the Community are recognized for their contribution. Field technicians, support team members, development team members, and designers posted valuable content that helped our end customers. For some, this was their first time posting to any community, and the feedback was very positive.” – Atul Bhatnagar, President and CEO, Cambium Networks.

 

We researched the Lithium Community for best practices, and were able to refine our ideas. Because not all tactics succeed, we chose to launch a number of programs to build membership. Up front, we knew some would be immediately positive, some would require adjustment, and some would not meet the needs of our members.

 

Employees mentioned the Community at each webinar, trade show, event, blog post, and were encouraged to add an invitation to the Community in their email signature.

 

Our strategy      

We decided to integrate the following programs to enhance the content available on the Community:

Badges – We implemented badges to encourage participation for new members. The system was geared to provide badge rewards in the first 45 days to develop habits. Employees were encouraged to be generous with responses, kudos, and accepted solutions.

cambiumbadge.png

  • Leader Board – On the Community home page, we implemented a leader board for kudos for authors and posts. We took the step to only show customers on the leader boards to let them have the visibility.

 

  • cambiumleaderboard.png

     “Ask the Experts” – we created monthly Community events where a team of our development engineers and product manager from one product were available to respond to posts live on the Community. These helped build experience on posting and interacting for customers and employees.

    cambiumasktheexperts.png

     

  • Webinars – Our weekly webinars drew 100+ registrations. By posting a thread for each webinar with the YouTube recording, people who did not attend the live session could view the content and post questions to the Community. We also created a webinar archive page to make it easy to find a recording on the Community.

     cambiumwebinars.png

    cambium#2.png

     

     

  • Monthly emails – To build visibility among our customers, we send a monthly email highlighting seven threads and invite customers and partners to participate. This email is sent to our entire customer base, and provides a monthly reminder of the relevant content on the Community.
  • Daily social media posts to Facebook, LinkedIn, Twitter, and Google+ highlighting selected threads.

dailysocial.png

  

  • Measurement plan – We developed a standard weekly Community Report that showed the Executive team the activity and membership. This report includes:
    • New members per week
    • Posts and member activity by geographic region
    • Page views by product
    • Top 5 hot topics of the week
    • Schedule of Community activities and topics for the coming 90 days

 

 Our results

As a result of the above mentioned marketing campaigns, we added 6,187 new members against a goal of 4,600 and finished 135% to goal.

Weekly tracking of activity gave us detailed insights:

  • New members and posts by geographic region on a weekly basiscambiumnewmembers.png

     

  • Trends in page views in the Forums and Knowledge Base over the last 8 weeks

    cambiumknowledgebase.png

  • Trends in new members and posts over the last 8 weeks

     

    8weekcambium.png
  • Trends in page views by product compared week over weekcambiumweekoverweek.png
  • Activity spikes when we sent a monthly email or launched a new product

     

This data showed us what topics were most interesting to our members and would convert community visitors to Community members by inspiring them to post and participate.

 

This guided us to increase social media on a hot topic to focus visitors to start in that conversation and take some time to browse the rest of the Community.

 

“In 2016, we saw our business and customer base increase significantly, and the Community is a key component in increasing our visibility and demonstrating our technical expertise and professional character.” – Scott Imhoff, Senior Vice President of Product Management.

Comments

JaniceK wrote:

As a result of their marketing campaigns, they added 6,187 new members against a goal of 4,600 and finished 135% to goal.

 

------------------------------------------

cambiumteaser.pngCompany:  Cambium Networks                                                                

Entry submitted by: Ray Savich (Community Manager)

Community: Cambium Networks

Lithy category: Social Marketing Champion

 

Cambium Networks is a leading global provider of trusted wireless solutions that connect the unconnected – People, Places and Things. Through its extensive portfolio of reliable, scalable and secure wireless narrowband and broadband platforms, Cambium Networks makes it possible for all service providers and industrial, enterprise and government network operators to build affordable, reliable, high-performance connectivity. The company currently has over six million radios deployed in thousands of demanding networks in more than 150 countries.

 

Our unique marketing campaign    

After launching the Community in late 2014, and having one full year under our belt, our goal in 2016 was to double the membership of the Community from 4,600 members to 9,200 members. Knowing that there was no silver bullet to build membership, we integrated the Community into all customer-facing parts of the business. We also wanted to keep a high level of relevant content quality and integrity on the community, as a member survey indicated that this was the most popular attribute of our Community.

 

The campaign engaged activity from across the entire organization, including:

  • Executive staff
  • Product management
  • Development engineering
  • Technical support
  • Field sales team
  • Field technical team
  • Channel partners
  • Community Super Users

“In 2016 we were launching significant new products, and we wanted to have immediate communication with our customers so they could understand the new technology, but also have a personal relationship with the company. The Community is the best way to do this.” – Scott Imhoff, Senior Vice President, Product Management.

 

“To encourage employees to develop new technical content for the Knowledge Base, we launched a program to recognize Excellent Content. Employees who posted new and relevant technical content to the Community are recognized for their contribution. Field technicians, support team members, development team members, and designers posted valuable content that helped our end customers. For some, this was their first time posting to any community, and the feedback was very positive.” – Atul Bhatnagar, President and CEO, Cambium Networks.

 

We researched the Lithium Community for best practices, and were able to refine our ideas. Because not all tactics succeed, we chose to launch a number of programs to build membership. Up front, we knew some would be immediately positive, some would require adjustment, and some would not meet the needs of our members.

 

Employees mentioned the Community at each webinar, trade show, event, blog post, and were encouraged to add an invitation to the Community in their email signature.

 

Our strategy      

We decided to integrate the following programs to enhance the content available on the Community:

Badges – We implemented badges to encourage participation for new members. The system was geared to provide badge rewards in the first 45 days to develop habits. Employees were encouraged to be generous with responses, kudos, and accepted solutions.

cambiumbadge.png

  • Leader Board – On the Community home page, we implemented a leader board for kudos for authors and posts. We took the step to only show customers on the leader boards to let them have the visibility.

 


  • JaniceK wrote:

    As a result of their marketing campaigns, they added 6,187 new members against a goal of 4,600 and finished 135% to goal.

     

    ------------------------------------------

    cambiumteaser.pngCompany:  Cambium Networks                                                                

    Ent


    JaniceK wrote:

    As a result of their marketing campaigns, they added 6,187 new members against a goal of 4,600 and finished 135% to goal.

     

    ------------------------------------------

    cambiumteaser.pngCompany:  Cambium Networks                                                                

    Entry submitted by: Ray Savich (Community Manager)

    Community: Cambium Networks

    Lithy category: Social Marketing Champion

     

    Cambium Networks is a leading global provider of trusted wireless solutions that connect the unconnected – People, Places and Things. Through its extensive portfolio of reliable, scalable and secure wireless narrowband and broadband platforms, Cambium Networks makes it possible for all service providers and industrial, enterprise and government network operators to build affordable, reliable, high-performance connectivity. The company currently has over six million radios deployed in thousands of demanding networks in more than 150 countries.

     

    Our unique marketing campaign    

    After launching the Community in late 2014, and having one full year under our belt, our goal in 2016 was to double the membership of the Community from 4,600 members to 9,200 members. Knowing that there was no silver bullet to build membership, we integrated the Community into all customer-facing parts of the business. We also wanted to keep a high level of relevant content quality and integrity on the community, as a member survey indicated that this was the most popular attribute of our Community.

     

    The campaign engaged activity from across the entire organization, including:

    • Executive staff
    • Product management
    • Development engineering
    • Technical support
    • Field sales team
    • Field technical team
    • Channel partners
    • Community Super Users

    “In 2016 we were launching significant new products, and we wanted to have immediate communication with our customers so they could understand the new technology, but also have a personal relationship with the company. The Community is the best way to do this.” – Scott Imhoff, Senior Vice President, Product Management.

     

    “To encourage employees to develop new technical content for the Knowledge Base, we launched a program to recognize Excellent Content. Employees who posted new and relevant technical content to the Community are recognized for their contribution. Field technicians, support team members, development team members, and designers posted valuable content that helped our end customers. For some, this was their first time posting to any community, and the feedback was very positive.” – Atul Bhatnagar, President and CEO, Cambium Networks.

     

    We researched the Lithium Community for best practices, and were able to refine our ideas. Because not all tactics succeed, we chose to launch a number of programs to build membership. Up front, we knew some would be immediately positive, some would require adjustment, and some would not meet the needs of our members.

     

    Employees mentioned the Community at each webinar, trade show, event, blog post, and were encouraged to add an invitation to the Community in their email signature.

     

    Our strategy      

    We decided to integrate the following programs to enhance the content available on the Community:

    Badges – We implemented badges to encourage participation for new members. The system was geared to provide badge rewards in the first 45 days to develop habits. Employees were encouraged to be generous with responses, kudos, and accepted solutions.

    cambiumbadge.png

    • Leader Board – On the Community home page, we implemented a leader board for kudos for authors and posts. We took the step to only show customers on the leader boards to let them have the visibility.

     

    • cambiumleaderboard.png

       “Ask the Experts” – we created monthly Community events where a team of our development engineers and product manager from one product were available to respond to posts live on the Community. These helped build experience on posting and interacting for customers and employees.

      cambiumasktheexperts.png

       

    • Webinars – Our weekly webinars drew 100+ registrations. By posting a thread for each webinar with the YouTube recording, people who did not attend the live session could view the content and post questions to the Community. We also created a webinar archive page to make it easy to find a recording on the Community.

       cambiumwebinars.png

      cambium#2.png

       

       

    • Monthly emails – To build visibility among our customers, we send a monthly email highlighting seven threads and invite customers and partners to participate. This email is sent to our entire customer base, and provides a monthly reminder of the relevant content on the Community.
    • Daily social media posts to Facebook, LinkedIn, Twitter, and Google+ highlighting selected threads.

    dailysocial.png

      

    • Measurement plan – We developed a standard weekly Community Report that showed the Executive team the activity and membership. This report includes:
      • New members per week
      • Posts and member activity by geographic region
      • Page views by product
      • Top 5 hot topics of the week
      • Schedule of Community activities and topics for the coming 90 days

     

     Our results

    As a result of the above mentioned marketing campaigns, we added 6,187 new members against a goal of 4,600 and finished 135% to goal.

    Weekly tracking of activity gave us detailed insights:

    • New members and posts by geographic region on a weekly basiscambiumnewmembers.png

       

    • Trends in page views in the Forums and Knowledge Base over the last 8 weeks

      cambiumknowledgebase.png

    • Trends in new members and posts over the last 8 weeks

       

      8weekcambium.png
    • Trends in page views by product compared week over weekcambiumweekoverweek.png
    • Activity spikes when we sent a monthly email or launched a new product

       

    This data showed us what topics were most interesting to our members and would convert community visitors to Community members by inspiring them to post and participate.

     

    This guided us to increase social media on a hot topic to focus visitors to start in that conversation and take some time to browse the rest of the Community.

     

    “In 2016, we saw our business and customer base increase significantly, and the Community is a key component in increasing our visibility and demonstrating our technical expertise and professional character.” – Scott Imhoff, Senior Vice President of Product Management.


    Amazing achievements!!!
    ry submitted by:
    Ray Savich (Community Manager)

    Community: Cambium Networks

    Lithy category: Social Marketing Champion

     

    Cambium Networks is a leading global provider of trusted wireless solutions that connect the unconnected – People, Places and Things. Through its extensive portfolio of reliable, scalable and secure wireless narrowband and broadband platforms, Cambium Networks makes it possible for all service providers and industrial, enterprise and government network operators to build affordable, reliable, high-performance connectivity. The company currently has over six million radios deployed in thousands of demanding networks in more than 150 countries.

     

    Our unique marketing campaign    

    After launching the Community in late 2014, and having one full year under our belt, our goal in 2016 was to double the membership of the Community from 4,600 members to 9,200 members. Knowing that there was no silver bullet to build membership, we integrated the Community into all customer-facing parts of the business. We also wanted to keep a high level of relevant content quality and integrity on the community, as a member survey indicated that this was the most popular attribute of our Community.

     

    The campaign engaged activity from across the entire organization, including:

    • Executive staff
    • Product management
    • Development engineering
    • Technical support
    • Field sales team
    • Field technical team
    • Channel partners
    • Community Super Users

    “In 2016 we were launching significant new products, and we wanted to have immediate communication with our customers so they could understand the new technology, but also have a personal relationship with the company. The Community is the best way to do this.” – Scott Imhoff, Senior Vice President, Product Management.

     

    “To encourage employees to develop new technical content for the Knowledge Base, we launched a program to recognize Excellent Content. Employees who posted new and relevant technical content to the Community are recognized for their contribution. Field technicians, support team members, development team members, and designers posted valuable content that helped our end customers. For some, this was their first time posting to any community, and the feedback was very positive.” – Atul Bhatnagar, President and CEO, Cambium Networks.

     

    We researched the Lithium Community for best practices, and were able to refine our ideas. Because not all tactics succeed, we chose to launch a number of programs to build membership. Up front, we knew some would be immediately positive, some would require adjustment, and some would not meet the needs of our members.

     

    Employees mentioned the Community at each webinar, trade show, event, blog post, and were encouraged to add an invitation to the Community in their email signature.

     

    Our strategy      

    We decided to integrate the following programs to enhance the content available on the Community:

    Badges – We implemented badges to encourage participation for new members. The system was geared to provide badge rewards in the first 45 days to develop habits. Employees were encouraged to be generous with responses, kudos, and accepted solutions.

    cambiumbadge.png

    • Leader Board – On the Community home page, we implemented a leader board for kudos for authors and posts. We took the step to only show customers on the leader boards to let them have the visibility.

     

    • cambiumleaderboard.png

       “Ask the Experts” – we created monthly Community events where a team of our development engineers and product manager from one product were available to respond to posts live on the Community. These helped build experience on posting and interacting for customers and employees.

      cambiumasktheexperts.png

       

    • Webinars – Our weekly webinars drew 100+ registrations. By posting a thread for each webinar with the YouTube recording, people who did not attend the live session could view the content and post questions to the Community. We also created a webinar archive page to make it easy to find a recording on the Community.

       cambiumwebinars.png

      cambium#2.png

       

       

    • Monthly emails – To build visibility among our customers, we send a monthly email highlighting seven threads and invite customers and partners to participate. This email is sent to our entire customer base, and provides a monthly reminder of the relevant content on the Community.
    • Daily social media posts to Facebook, LinkedIn, Twitter, and Google+ highlighting selected threads.

    dailysocial.png

      

    • Measurement plan – We developed a standard weekly Community Report that showed the Executive team the activity and membership. This report includes:
      • New members per week
      • Posts and member activity by geographic region
      • Page views by product
      • Top 5 hot topics of the week
      • Schedule of Community activities and topics for the coming 90 days

     

     Our results

    As a result of the above mentioned marketing campaigns, we added 6,187 new members against a goal of 4,600 and finished 135% to goal.

    Weekly tracking of activity gave us detailed insights:

    • New members and posts by geographic region on a weekly basiscambiumnewmembers.png

       

    • Trends in page views in the Forums and Knowledge Base over the last 8 weeks

      cambiumknowledgebase.png

    • Trends in new members and posts over the last 8 weeks

       

      8weekcambium.png
    • Trends in page views by product compared week over weekcambiumweekoverweek.png
    • Activity spikes when we sent a monthly email or launched a new product

       

    This data showed us what topics were most interesting to our members and would convert community visitors to Community members by inspiring them to post and participate.

     

    This guided us to increase social media on a hot topic to focus visitors to start in that conversation and take some time to browse the rest of the Community.

     

    “In 2016, we saw our business and customer base increase significantly, and the Community is a key component in increasing our visibility and demonstrating our technical expertise and professional character.” – Scott Imhoff, Senior Vice President of Product Management.



    cambiumleaderboard.png

     “Ask the Experts” – we created monthly Community events where a team of our development engineers and product manager from one product were available to respond to posts live on the Community. These helped build experience on posting and interacting for customers and employees.

    cambiumasktheexperts.png

     

  • Webinars – Our weekly webinars drew 100+ registrations. By posting a thread for each webinar with the YouTube recording, people who did not attend the live session could view the content and post questions to the Community. We also created a webinar archive page to make it easy to find a recording on the Community.

     cambiumwebinars.png

    cambium#2.png

     

     

  • Monthly emails – To build visibility among our customers, we send a monthly email highlighting seven threads and invite customers and partners to participate. This email is sent to our entire customer base, and provides a monthly reminder of the relevant content on the Community.
  • Daily social media posts to Facebook, LinkedIn, Twitter, and Google+ highlighting selected threads.

dailysocial.png

  

  • Measurement plan – We developed a standard weekly Community Report that showed the Executive team the activity and membership. This report includes:
    • New members per week
    • Posts and member activity by geographic region
    • Page views by product
    • Top 5 hot topics of the week
    • Schedule of Community activities and topics for the coming 90 days

 

 Our results

As a result of the above mentioned marketing campaigns, we added 6,187 new members against a goal of 4,600 and finished 135% to goal.

Weekly tracking of activity gave us detailed insights:

  • New members and posts by geographic region on a weekly basiscambiumnewmembers.png

     

  • Trends in page views in the Forums and Knowledge Base over the last 8 weeks

    cambiumknowledgebase.png

  • Trends in new members and posts over the last 8 weeks

     

    8weekcambium.png
  • Trends in page views by product compared week over weekcambiumweekoverweek.png
  • Activity spikes when we sent a monthly email or launched a new product

     

This data showed us what topics were most interesting to our members and would convert community visitors to Community members by inspiring them to post and participate.

 

This guided us to increase social media on a hot topic to focus visitors to start in that conversation and take some time to browse the rest of the Community.

 

“In 2016, we saw our business and customer base increase significantly, and the Community is a key component in increasing our visibility and demonstrating our technical expertise and professional character.” – Scott Imhoff, Senior Vice President of Product Management.Ama


JaniceK wrote:

As a result of their marketing campaigns, they added 6,187 new members against a goal of 4,600 and finished 135% to goal.

 

------------------------------------------

cambiumteaser.pngCompany:  Cambium Networks                                                                

Entry submitted by: Ray Savich (Community Manager)

Community: Cambium Networks

Lithy category: Social Marketing Champion

 

Cambium Networks is a leading global provider of trusted wireless solutions that connect the unconnected – People, Places and Things. Through its extensive portfolio of reliable, scalable and secure wireless narrowband and broadband platforms, Cambium Networks makes it possible for all service providers and industrial, enterprise and government network operators to build affordable, reliable, high-performance connectivity. The company currently has over six million radios deployed in thousands of demanding networks in more than 150 countries.

 

Our unique marketing campaign    

After launching the Community in late 2014, and having one full year under our belt, our goal in 2016 was to double the membership of the Community from 4,600 members to 9,200 members. Knowing that there was no silver bullet to build membership, we integrated the Community into all customer-facing parts of the business. We also wanted to keep a high level of relevant content quality and integrity on the community, as a member survey indicated that this was the most popular attribute of our Community.

 

The campaign engaged activity from across the entire organization, including:

  • Executive staff
  • Product management
  • Development engineering
  • Technical support
  • Field sales team
  • Field technical team
  • Channel partners
  • Community Super Users

“In 2016 we were launching significant new products, and we wanted to have immediate communication with our customers so they could understand the new technology, but also have a personal relationship with the company. The Community is the best way to do this.” – Scott Imhoff, Senior Vice President, Product Management.

 

“To encourage employees to develop new technical content for the Knowledge Base, we launched a program to recognize Excellent Content. Employees who posted new and relevant technical content to the Community are recognized for their contribution. Field technicians, support team members, development team members, and designers posted valuable content that helped our end customers. For some, this was their first time posting to any community, and the feedback was very positive.” – Atul Bhatnagar, President and CEO, Cambium Networks.

 

We researched the Lithium Community for best practices, and were able to refine our ideas. Because not all tactics succeed, we chose to launch a number of programs to build membership. Up front, we knew some would be immediately positive, some would require adjustment, and some would not meet the needs of our members.

 

Employees mentioned the Community at each webinar, trade show, event, blog post, and were encouraged to add an invitation to the Community in their email signature.

 

Our strategy      

We decided to integrate the following programs to enhance the content available on the Community:

Badges – We implemented badges to encourage participation for new members. The system was geared to provide badge rewards in the first 45 days to develop habits. Employees were encouraged to be generous with responses, kudos, and accepted solutions.

cambiumbadge.png

  • Leader Board – On the Community home page, we implemented a leader board for kudos for authors and posts. We took the step to only show customers on the leader boards to let them have the visibility.

 

  • cambiumleaderboard.png

     “Ask the Experts” – we created monthly Community events where a team of our development engineers and product manager from one product were available to respond to posts live on the Community. These helped build experience on posting and interacting for customers and employees.

    cambiumasktheexperts.png

     

  • Webinars – Our weekly webinars drew 100+ registrations. By posting a thread for each webinar with the YouTube recording, people who did not attend the live session could view the content and post questions to the Community. We also created a webinar archive page to make it easy to find a recording on the Community.

     cambiumwebinars.png

    cambium#2.png

     

     

  • Monthly emails – To build visibility among our customers, we send a monthly email highlighting seven threads and invite customers and partners to participate. This email is sent to our entire customer base, and provides a monthly reminder of the relevant content on the Community.
  • Daily social media posts to Facebook, LinkedIn, Twitter, and Google+ highlighting selected threads.

dailysocial.png

  

  • Measurement plan – We developed a standard weekly Community Report that showed the Executive team the activity and membership. This report includes:
    • New members per week
    • Posts and member activity by geographic region
    • Page views by product
    • Top 5 hot topics of the week
    • Schedule of Community activities and topics for the coming 90 days

 

 Our results

As a result of the above mentioned marketing campaigns, we added 6,187 new members against a goal of 4,600 and finished 135% to goal.

Weekly tracking of activity gave us detailed insights:

  • New members and posts by geographic region on a weekly basiscambiumnewmembers.png

     

  • Trends in page views in the Forums and Knowledge Base over the last 8 weeks

    cambiumknowledgebase.png

  • Trends in new members and posts over the last 8 weeks

     

    8weekcambium.png
  • Trends in page views by product compared week over weekcambiumweekoverweek.png
  • Activity spikes when we sent a monthly email or launched a new product

     

This data showed us what topics were most interesting to our members and would convert community visitors to Community members by inspiring them to post and participate.

 

This guided us to increase social media on a hot topic to focus visitors to start in that conversation and take some time to browse the rest of the Community.

 

“In 2016, we saw our business and customer base increase significantly, and the Community is a key component in increasing our visibility and demonstrating our technical expertise and professional character.” – Scott Imhoff, Senior Vice President of Product Management.



A comprehensive strategy yielding impressive results - and beautifully presented!

Amazing achievements!!!

Great execution!

Informative for potential ISP customers.


JaniceK wrote:

As a result of their marketing campaigns, they added 6,187 new members against a goal of 4,600 and finished 135% to goal.

 

------------------------------------------

cambiumteaser.pngCompany:  Cambium Networks                                                                

Entry submitted by: Ray Savich (Community Manager)

Community: Cambium Networks

Lithy category: Social Marketing Champion

 

Cambium Networks is a leading global provider of trusted wireless solutions that connect the unconnected – People, Places and Things. Through its extensive portfolio of reliable, scalable and secure wireless narrowband and broadband platforms, Cambium Networks makes it possible for all service providers and industrial, enterprise and government network operators to build affordable, reliable, high-performance connectivity. The company currently has over six million radios deployed in thousands of demanding networks in more than 150 countries.

 

Our unique marketing campaign    

After launching the Community in late 2014, and having one full year under our belt, our goal in 2016 was to double the membership of the Community from 4,600 members to 9,200 members. Knowing that there was no silver bullet to build membership, we integrated the Community into all customer-facing parts of the business. We also wanted to keep a high level of relevant content quality and integrity on the community, as a member survey indicated that this was the most popular attribute of our Community.

 

The campaign engaged activity from across the entire organization, including:

  • Executive staff
  • Product management
  • Development engineering
  • Technical support
  • Field sales team
  • Field technical team
  • Channel partners
  • Community Super Users

“In 2016 we were launching significant new products, and we wanted to have immediate communication with our customers so they could understand the new technology, but also have a personal relationship with the company. The Community is the best way to do this.” – Scott Imhoff, Senior Vice President, Product Management.

 

“To encourage employees to develop new technical content for the Knowledge Base, we launched a program to recognize Excellent Content. Employees who posted new and relevant technical content to the Community are recognized for their contribution. Field technicians, support team members, development team members, and designers posted valuable content that helped our end customers. For some, this was their first time posting to any community, and the feedback was very positive.” – Atul Bhatnagar, President and CEO, Cambium Networks.

 

We researched the Lithium Community for best practices, and were able to refine our ideas. Because not all tactics succeed, we chose to launch a number of programs to build membership. Up front, we knew some would be immediately positive, some would require adjustment, and some would not meet the needs of our members.

 

Employees mentioned the Community at each webinar, trade show, event, blog post, and were encouraged to add an invitation to the Community in their email signature.

 

Our strategy      

We decided to integrate the following programs to enhance the content available on the Community:

Badges – We implemented badges to encourage participation for new members. The system was geared to provide badge rewards in the first 45 days to develop habits. Employees were encouraged to be generous with responses, kudos, and accepted solutions.

cambiumbadge.png

  • Leader Board – On the Community home page, we implemented a leader board for kudos for authors and posts. We took the step to only show customers on the leader boards to let them have the visibility.

 

  • cambiumleaderboard.png

     “Ask the Experts” – we created monthly Community events where a team of our development engineers and product manager from one product were available to respond to posts live on the Community. These helped build experience on posting and interacting for customers and employees.

    cambiumasktheexperts.png

     

  • Webinars – Our weekly webinars drew 100+ registrations. By posting a thread for each webinar with the YouTube recording, people who did not attend the live session could view the content and post questions to the Community. We also created a webinar archive page to make it easy to find a recording on the Community.

     cambiumwebinars.png

    cambium#2.png

     

     

  • Monthly emails – To build visibility among our customers, we send a monthly email highlighting seven threads and invite customers and partners to participate. This email is sent to our entire customer base, and provides a monthly reminder of the relevant content on the Community.
  • Daily social media posts to Facebook, LinkedIn, Twitter, and Google+ highlighting selected threads.

dailysocial.png

  

  • Measurement plan – We developed a standard weekly Community Report that showed the Executive team the activity and membership. This report includes:
    • New members per week
    • Posts and member activity by geographic region
    • Page views by product
    • Top 5 hot topics of the week
    • Schedule of Community activities and topics for the coming 90 days

 

 Our results

As a result of the above mentioned marketing campaigns, we added 6,187 new members against a goal of 4,600 and finished 135% to goal.

Weekly tracking of activity gave us detailed insights:

  • New members and posts by geographic region on a weekly basiscambiumnewmembers.png

     

  • Trends in page views in the Forums and Knowledge Base over the last 8 weeks

    cambiumknowledgebase.png

  • Trends in new members and posts over the last 8 weeks

     

    8weekcambium.png
  • Trends in page views by product compared week over weekcambiumweekoverweek.png
  • Activity spikes when we sent a monthly email or launched a new product

     

This data showed us what topics were most interesting to our members and would convert community visitors to Community members by inspiring them to post and participate.

 

This guided us to increase social media on a hot topic to focus visitors to start in that conversation and take some time to browse the rest of the Community.

 

“In 2016, we saw our business and customer base increase significantly, and the Community is a key component in increasing our visibility and demonstrating our technical expertise and professional character.” – Scott Imhoff, Senior Vice President of Product Management.


customers.

Kudo to your great work!

Excellent work, well done

Good job

Well done,  it's very informative and helpful... 

Fantastic job Cambium.... Congratulation!!!