I was wondering if anyone can help with a ranking query?
We currently have a couple of million active users registered on our Community and only one person is showing a rank.
All our member have roles however one member is showing a role along with a rank. I have looked at articles here and I am having trouble finding an answer.
As you can imagine our other users are questioning why one member all of a sudden has a "special ranking" I have checked the formulas and I can't see why one member would have it over another or no ranking at all when they qualify for a higher rank.
Any help would be greatly appreciated
Let me start by pointing out that ranks and roles can be connected, but don't have to. There's two possible connections:
Most commonly though your ranking formulas would be based on passive and active participation metrics (messages read, posts created, kudos given/received etc.).
In your situation I would recommend you investigate in two directions:
Here's an article with further troubleshooting tips for ranks: Ranks aren't being applied in some situations