Notify Community team for certain rank-ups

Hello! 

 

When users reach one of the highest levels in our Community, I'd like our Community team to be notified so that they can reach out to the member to congratulate. 

Question: How can I set an alert for our team when a user reaches a certain rank?

 

Thanks Smiley Wink




Community Manager - eBay
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Re: Notify Community team for certain rank-ups


is this setting something that can help you?? We have it set to notify everyone with the moderator or administrator role.  And as of the rank 5 so we exclude up to 4.

 

 Or were you looking for something else? 

 

cheers

wendy

 

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Learning from others and helping where I can!
Community Passionista!
Message 2 of 13

Re: Notify Community team for certain rank-ups

Looks good @Wendy_S

 

I'll dig deeper in there and test it out. 

Thanks :-)




Community Manager - eBay
Message 3 of 13
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Re: Notify Community team for certain rank-ups

It worked @Wendy_S, cheers! 




Community Manager - eBay
Message 4 of 13
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Re: Notify Community team for certain rank-ups

Happy to hear that! Makes my day!

Learning from others and helping where I can!
Community Passionista!
Message 5 of 13

Re: Notify Community team for certain rank-ups

@Wendy_SI would like to set these notifications as well. In this case we have more than 30 levels and it would be nice to exlude low levels from notifications. According to article -> to separate exluded levels use a commas, but what if the name of the rank contains commas ?

Any tips ?Smiley Happy))

 

For example

Level 10, Specialist

Level 11, Specialist

Level 12, Expert

 

 

 

Message 6 of 13
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Re: Notify Community team for certain rank-ups

Wow, that's a good question. I never thought about rank names including comma's to seperate rank from description.

I know Lithium uses comma as a pretty common seperator in admin settings so I see how this could upset things.
I actually don't know what happens if the rank contains comma's. have you tried it? Perhaps use a different format for the rank so it does not contain comma's and this setting can work?

Others are free to weigh in here :-)

 

Good question @drolcak!

Learning from others and helping where I can!
Community Passionista!
Message 7 of 13
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Re: Notify Community team for certain rank-ups

My assumption would be that it doesn't working. I expect that an escape character would be required to differentiate between comma within the name of the rank and comma to separate ranks.

Someone at Lithium needs to advise if there is an escape character, if there isn't I don't see a way around having to change the rank names. We launched numbered ranks recently and use a colon separator. Using your example;

Level 10: Specialist
Level 11: Specialist
Level 12: Expert
Message 8 of 13
Community Management
Customer Service

Re: Notify Community team for certain rank-ups

Yep @DanK I think the same.

Hopefully Lithium can shed some light to this.

 

@drolcak have you taken this up with your Lithium rep or by logging a support ticket?
Cheers

Wendy

Learning from others and helping where I can!
Community Passionista!
Message 9 of 13

Re: Notify Community team for certain rank-ups

@Wendy_S, @DanK you are awesome! thank you for you suggestions 

I have tested a lot today morning. It doesn't work in current situation (with comma in name of the rank).

Tried to change character to ":" and other and it's almost fine but changes crashed our customized profile ;-)

So I will try with ticket to support and if i get an answer I will share with you.

 

 

Message 10 of 13