Company: HP
Categories: Best Community ROI
Entered by: Dani Weinstein (Dani)
Community Name: HP Support Community
URL: hp.com/supportforum
Highlights:
- Exponential growth in page views across 7 language Forums
- Averaging more that 65% year over year growth in forum visits
- Global visits are approaching 20% of HP Customer Care Web Site
- More than 20 million customers found solutions from 600,000+ posts
- Steady increases in problem resolution and call deflection rates
English launched Nov. 2008
Spanish launched March 2009
Simplified Chinese launched April 2009
French launched June 2009
Portuguese (Brazil) Sept 2009
Portuguese (Portugal)
Korean Launched Nov 2009
German Launched Feb 2010
