Personal Data Inventory for Lithium Subscription Services

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This article captures a complete inventory of personal data points used throughout Lithium products, for EU privacy compliance and other cases. Personal data is a broader category than directly identifiable information like names, email addresses, and phone numbers. It also includes:

  • Internal IDs or other anonymized but indirectly identifiable data
  • "Public" data like Twitter posts
  • Metadata or annotations Lithium generates about a person (for example, a person's Community score)

 

The following table provides the following information:

  • Element: The type of personal data
  • Source: Where the personal data originates from
  • Storage Countries: The geographical location(s) where the personal data is stored
  • Access Locations: The geographical location(s) where this personal data can be accessed from by a user or system
  • Third-party Usage: List of third-party entities that use this data and where/how it is used
  • Retention/Deletion: Description of how long the personal data is stored before deletion
  • Supported Lithium Features: List of Lithium features the use this personal data

Note: This table does not yet include information related to Lithium JX, which will be added at a later date. This information is routinely maintained and updated by Lithium Product Management.

 

Element Source Storage Countries Access Locations Third-party Usage Retention/Deletion Supported Lithium Features

Lithium Communities

  • User IDs
  • User display names
  • Message content
  • Kudos
  • Answers
  • Replies
  • Questions
  • Ideas
  • Comments
  • Conversations
  • Review
  • Accepted solutions
  • Views (anonymous / user / robot)

Lithium Communities event logs, updated daily

  • USA (all communities)
  • USA backup: also USA
  • Netherlands (EMEA communities only)
  • Netherlands backup: Ireland

US-SF

US-Austin

AWS-US

IDC-Bangalore

 

Profile link visible on Klout profile page (for registered users who have authorized connection)

  • Profiles: indefinitely (HDFS) – plan to trim to 60 days
  • Message content (HDFS): indefinitely, plan to trim to 180 days 
  • Actions (HDFS): 240 days, plan to trim to 180 days
Klout scores & topics

Twitter

  • Twitter user IDs
  • Twitter handles
  • Twitter live stream via GNIP which includes all public mentions and retweets
  • Twitter API via user authentication token (only for registered Klout users who have authorized connection to Twitter), daily
USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  • Klout data partners
  • Mashery
  • Indefinitely (HDFS) – plan to trim to 60 days
  • 7 days (data partners via AWS)
  • 4 hours (Mashery)
Klout scores & topics

Twitter

  • Profiles (can include name, bio, location, birthday, URL)
  • Follower Twitter IDs
  • Following Twitter IDs
  • Tweets (text only)
  • Retweets of the user's tweets by others
  • Mentions of the user's handle by others (replies)
  • Public list memberships assigned by others
  • Aggregate favorite/like counts on a tweet (in dev)
  • Location checkins in a tweet (in dev)
  • Twitter live stream via GNIP which includes all public mentions and retweets
  • Twitter API via user authentication token (only for registered Klout users who have authorized connection to Twitter), daily
USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

  • Profiles: indefinitely (HDFS) – plan to trim to 60 days
  • Message content (HDFS): indefinitely, plan to trim to 180 days
  • Actions (HDFS): 240 days, plan to trim to 180 days
  • Follow/friend graph (HDFS): 7 days
Klout scores & topics

Facebook

  • For registered Klout user:
    • Facebook user IDs
    • Names
    • Profiles (can include name, location, birthday, gender, URL)
    • Likes of the user's postings by others
    • Comments on the user's posts by others
    • Wall posts (text only)
    • Friend IDs and names
  • For registered Klout user's Facebook friends (if the registering user can access):
      • Facebook app user IDs (Facebook generates these on the fly for a given app)
      • Names
      • If the friend is also a registered Klout user, the full profile

Facebook API via user authentication token (for registered Klout users who have authorized connection to Facebook), daily

Registered and Facebook-connected Klout user's friends' app-dependent ID, name, and profile URL are collected daily

USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

  • Profiles: indefinitely (HDFS) – plan to trim to 60 days
  • Message content (HDFS): indefinitely, plan to trim to 180 days
  • Actions (HDFS): 240 days, plan to trim to 180 days
  • Follow/friend graph (HDFS): 7 days

 

Klout scores & topics

Instagram

  • For registered Klout user:
    • User ID
    • Handle
    • Profile
    • Profile image URL
    • Followers
    • Likes of the user's postings by others
    • Comments on the user's postings by others
    • Posts (images stored as Instagram links only)
  • For registered Klout user's Instagram connections
    • Instagram user IDs
    • Instagram usernames

Instagram API via user authentication (for registered Klout users who have authorized connection to Instagram), daily

USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

  • Profiles: indefinitely (HDFS) – plan to trim to 60 days
  • Message content (HDFS): indefinitely, plan to trim to 180 days
  • Actions (HDFS): 240 days, plan to trim to 180 days
  • Follow/friend graph (HDFS): 7 days

 

Klout scores & topics

Google Plus

  • For registered Klout user:
    • User IDs
    • Handles
    • Skills
    • Birthday
    • Gender
    • Organizations
    • Location
    • Publicly visible posts (text only)
    • Comments
    • +1’s (posting endorsements)
    • Reshares (on user's personal profile only)
  • For registered users' connections:
    • Google Plus user IDs
    • Names
    • usernames

Google Plus API via user authentication (for registered Klout users who have authorized connection to Google Plus), daily.

 

USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

  • Profiles: indefinitely (HDFS) – plan to trim to 60 days
  • Message content (HDFS): indefinitely, plan to trim to 180 days
  • Actions (HDFS): 240 days, plan to trim to 180 days
  • Follow/friend graph (HDFS): 7 days
Klout scores & topics

LinkedIn

  • For registered users:
    • User IDs
    • Names
    • Location
    • Number of connections
    • Job titles
    • Specialties
    • Summary
    • Profile image URL
    • Recommendations
    • Education
    • Posts (text only)
    • Comments (on user's personal profile only)
LinkedIn API via user authentication (for registered Klout users who have authorized connection to LinkedIn), daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

  • Profiles: indefinitely (HDFS) – plan to trim to 60 days
  • Message content (HDFS): indefinitely, plan to trim to 180 days
  • Actions (HDFS): 240 days, plan to trim to 180 days
  • Follow/friend graph (HDFS): 7 days

 

Klout scores & topics

Foursquare

  • For registered Klout users:
    • User IDs
    • Names
    • City
    • Gender
    • Bio
    • Tips saved by others
    • Tips liked by others
    • Friends
    • Check-ins (with geocoordinates)
    • Likes
  • For registered Klout users' Foursquare friends
    • Foursquare IDs
Foursquare API via user authentication (for registered Klout users who have authorized connection to Foursquare), daily
  • USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)
  • Profiles: indefinitely (HDFS) – plan to trim to 60 days
  • Message content (HDFS): indefinitely, plan to trim to 180 days
  • Actions (HDFS): 240 days, plan to trim to 180 days
  • Follow/friend graph (HDFS): 7 days
Klout scores & topics

YouTube

  • User IDs
  • Messages
  • Aggregated views
  • Aggregated likes
  • Aggregated dislikes
  • Post comments
YouTube API via user authentication (for registered Klout users who have authorized connection to YouTube), daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)
  • Profiles (HDFS): indefinitely
  • Message content (HDFS): indefinitely
  • Actions (HDFS): 240 days

 

 

 

Klout scores & topics

Klout.com

  • User ID
Generated by Klout as needed USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners

Mashery

  • Indefinitely (HDFS & MySQL)
  • 7 days (Klout data partners via AWS)
  • 4 hours (Mashery)
Klout scores & topics

Mixpanel browser cookie

Generated by Klout as needed

  • __utma
  • __utmb
  • __utmc
  • __utmt
  • __utmz
  • _cb
  • _cb_ls
  • _chartbeat2
  • mp_{id}_mixpanel
  • mp_klout__c
  • nksidd
  • mc
   

Mixpanel

 unknown  

Social identity mappings (matching Klout user ID with network user IDs for a given person)

Generated by Klout as needed USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

 
  • Indefinitely (MySQL) - keep only currently connected network tokens
  • 240 days (HDFS) - plan to trim to 180 days
  • 7 days (AWS)
Klout scores & topics

Klout.com

  • Names
  • Profiles
    • Emails
    • Addresses
    • Phones
    • Ages
    • IsABrand flag
  • +K (user-to-user topic endorsements)
  • User-chosen topics
  • OAuth user tokens for connected networks
  • Perks activity (up to April 2016)
Provided by Klout.com users at registration, most profile fields optional/often blank USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Yesmail (profiles, connected networks)

Name visible on Klout profile (for logged-in users)

Indefinitely (MySQL) - keep only current profile fields

Indefinitely (internal HDFS) - plan to trim to 180 days

Yesmail - unknown

Klout scores & topics

Social Response

  • Network
  • Message IDs (where Twitter users are interacting with a client company)
  • Message text
  • Actionability label (actionable or non-actionable)
Social Response logs ported to Klout daily

USA

US-SF

US-Austin

IDC-Bangalore

 

7 days (HDFS)

Social Response
1st degree user graphs Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

 
  • 7 days (1st degree)
  • 3 days (2nd degree)
  • 7 days (AWS)
Klout scores & topics
Klout scores Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners,

Mashery

Yesmail (registered Klout users)

  • 180 days (internal HDFS)
  • 7 days (Klout data partners)
  • 4 hours (Mashery)

Yesmail - unknown

Klout scores & topics
Per-network scores, % of score attributable to network Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  30 days Klout scores & topics

Klout user topics

Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners

Mashery

Yesmail (registered Klout users)

  • 14 days (HDFS)
  • 7 days (Data partners via AWS)
  • 4 hours (Mashery)
  • Yesmail - unknown
Klout scores & topics
Per-network user-topic features Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  100 days (HDFS) Klout scores & topics
Klout user derived locations Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  3 days (HFS) Klout scores & topics

User-user SOI ("Strength of Influence") scores

  • Klout IDs
  • Relationship type (influencer, influencee)
Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners

Mashery

  • 3 days (HDFS)
  • 7 days (Data partners via AWS)
  • 4 hours (Mashery)
Klout scores & topics

When-to-post:

  • Audience schedule profiles by Twitter handle and network
  • Recommended posting times
Generated by Klout weekly USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  30 days (HDFS)

Social Response

User audience sentiment (aggregate stats on the sentiment of posts interacting with the user within the week)

Generated by Klout weekly USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  365 days (HDFS) - plan to trim to 180 days Social Impact Ranking, SMM Analytics

Content discovery feed (Klout.com and

Social Response)

  • URLs/articles (will contain personal information only if included as part of article text)
  • Twitter handles detected in URLs
  • URLs parsed out of network post data
  • URLs collected via publicly available RSS feeds
  • TW handles parsed out of URLs when present (usually as part of byline)
USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  365 days (HDFS) Klout.com, Social Response
Klout.com recommended experts Generated by Klout weekly USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  7 days (HDFS) Klout.com
Klout user-entity scores Generated by Klout weekly USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  90 days (HDFS) Klout scores & topics

Lithium Community scores

  • Top users by score
  • Top users by topic
  • Community health score
Generated by Klout weekly USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  14 days (HDFS) Lithium Communities
Klout.com event logs Generated by Klout daily USA

US-SF

  unknown Klout.com

Twitter

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Tweet contents
Consumer data is retrieved through Twitter APIs after the company authenticates their Twitter Handle(s) with Response.  All consumer data is subject to Twitter's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

For undeleted tweets, Indefinitely

Once a tweet is deleted in Twitter, Response will receive that event and delete the associated tweet in Response.

Social Response, Analytics

Facebook

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Facebook APIs after the company authenticates their Facebook Page(s) with Response.  All consumer data is subject to Facebook's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Indefinitely Social Response, Analytics

Instagram

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Instagram APIs after the company authenticates their Instagram Page(s) with Response.  All consumer data is subject to Instagram's Terms of Use.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Indefinitely Social Response, Analytics

Google+

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Google+ APIs after the company authenticates their Google+ Page(s) with Response.  All consumer data is subject to Google's Terms of Use.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Indefinitely Social Response, Analytics

Lithium Communities

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Lithium Community APIs after the company authenticates their Community with Response.  All consumer data is subject to Lithium's Terms of Service
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Indefinitely Social Response, Analytics

YouTube

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through YouTube APIs after the company authenticates their YouTube Channel(s) with Response.  All consumer data is subject to YouTube's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Indefinitely  Social Response, Analytics

Pinterest

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Pinterest APIs after the company authenticates their Pinterest Page(s) with Response.  All consumer data is subject to Pinterest's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Indefinitely  Social Response, Analytics

LinkedIn

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through LinkedIn APIs after the company authenticates their LinkedIn Page(s) with Response.  All consumer data is subject to LinkedIn's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Indefinitely  Social Response, Analytics

WeChat

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through WeChat's APIs after the company authenticates their WeChat Account(s) with Response.  All consumer data is subject to WeChat's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Indefinitely Response, Analytics

Radian6

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Radian6 APIs after the company authenticates their Radian6 Account(s) with Response.  All consumer data is subject to Radian6's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Indefinitely Social Response, Analytics

Smooch

  • Chat contents
Within a secure chat, provided by Smooch, consumers will share unstructured PII (i.e. the information will be shared within a chat conversation). This data will be ingested into Response. US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Indefinitely Social Response, Secure Messaging, Analytics

Twitter

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Twitter APIs after the company authenticates their Twitter Handle(s) with Response.  All consumer data is subject to Twitter's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

For undeleted tweets:

Dynamo - indefinitely;

Elasticsearch - indefinitely;

Redis - 15 minutes

 

For deleted tweets:

Once a tweet is deleted in Twitter,

Social Response will receive that event and delete the associated tweet in

Social Response.

Social Response, Analytics

Facebook

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Facebook APIs after the company authenticates their Facebook Page(s) with Response.  All consumer data is subject to Facebook's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Dynamo - indefinitely;

Elasticsearch - indefinitely;

Redis - 15 minutes

Social Response, Analytics

Lithium Communities

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Lithium Community APIs after the company authenticates their Community with Response.  All consumer data is subject to Lithium's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Dynamo - indefinitely;

Elasticsearch - indefinitely;

Redis - 15 minutes

Social Response, Analytics

Google+

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Google+ APIs after the company authenticates their Google+ Page(s) with Response.  All consumer data is subject to Google's Terms of Use.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Dynamo - indefinitely;

Elasticsearch - indefinitely;

Redis - 15 minutes

Social Response, Analytics

YouTube

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through YouTube APIs after the company authenticates their YouTube Channel(s) with Response.  All consumer data is subject to YouTube's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Dynamo - indefinitely;

Elasticsearch - indefinitely;

Redis - 15 minutes

Social Response, Analytics

Instagram

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Instagram APIs after the company authenticates their Instagram Page(s) with Response.  All consumer data is subject to Instagram's Terms of Use.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Dynamo - indefinitely;

Elasticsearch - indefinitely;

Redis - 15 minutes

Social Response, Analytics

LinkedIn

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through LinkedIn APIs after the company authenticates their LinkedIn Page(s) with Response.  All consumer data is subject to LinkedIn's Terms of Service
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Dynamo - indefinitely;

Elasticsearch - indefinitely;

Redis - 15 minutes

Social Response, Analytics

Pinterest

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Pinterest APIs after the company authenticates their Pinterest Page(s) with Response.  All consumer data is subject to Pinterest's Terms of Service
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Dynamo - indefinitely;

Elasticsearch - indefinitely;

Redis - 15 minutes

Social Response, Analytics

WeChat

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through WeChat's APIs after the company authenticates their WeChat Account(s) with Response.  All consumer data is subject to WeChat's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Dynamo - indefinitely;

Elasticsearch - indefinitely;

Redis - 15 minutes

Social Response, Analytics

Radian6

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Radian6 APIs after the company authenticates their Radian6 Account(s) with Response.  All consumer data is subject to Radian6's Terms of Service
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Dynamo - indefinitely;

Elasticsearch - indefinitely;

Redis - 15 minutes

Social Response, Analytics

Community

  • Author
    • login (username)
    • email address (except privacy guard)
    • salted password hash (except SSO)

SSO - from SSO identity provider (usually customer's propitiatory identity system via SSO cookie).

Local with migration - from PS team or Administrator importing the info

Local without migration - from users through initial registration

US - San Jose

EMEA - Amsterdam

From any where using web UI or API Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch, Cassendra - indefinitely.

Redis - 24 hours

Lithium Communities

Community

  • Author
    • userId
Created during the first initial interaction to the system, may it be SSO or import or registration

US - San Jose

EMEA - Amsterdam

From any where using web UI or API Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch, Cassendra - indefinitely.

Redis - 24 hours

Lithium Communities

Community

  • Author
    • ICQ (optional)
    • AIM (optional)
    • Skype (optional)
    • MSN (optional)
    • Yahoo (optional)
    • Bio (optional)
    • Custom personal data fields (customizable per community)

Entered by user either through initial registration or sub-sequential interaction with the community.

For custom personal data fields, it could also possible be from SSO cookie.

US - San Jose

EMEA - Amsterdam

From any where using web UI or API Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch, Cassendra - indefinitely.

Redis - 24 hours

Except required custom fields, all are optional not related to any feature supported

Community

  • Author
    • Twitter access token
Entered by user either through initial registration or sub-sequential interaction with the community

US - San Jose

EMEA - Amsterdam

subprocessor is twitter api Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql - indefinitely.

Twitter integration

Community

  • Author
    • Facebook access token
Entered by user either through initial registration or sub-sequential interaction with the community

US - San Jose

EMEA - Amsterdam

subprocessor is facebook api Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql - indefinitely.

 

Facebook connect and integration

Community

  • Author
    • profilePicture
Entered by user either through initial registration or sub-sequential interaction with the community

US - San Jose

EMEA - Amsterdam

From any where using web UI or API Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

NFS - indefinitely.

Profile pic

Community

  • Author
    • ip address
    • browser cookie string
    • user agent
    • http referrer headers
From the http requests to the community

US - San Jose

EMEA - Amsterdam

No accessible Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql - indefinitely.

Redis - 24 hours

Lithium Communities

Community User Metrics

  • Total Messages Posted

  • Total Page Views

  • Total Messages Read

  • Board Topics Started

  • Board Replies Blog

  • Articles Posted Blog

  • Comments Posted

  • Ideas Posted Idea

  • Comments Posted

  • Questions Posted

  • Q&A Replies Posted

  • Answers Posted Q&A

  • Comments Posted

  • Total Board Views

  • Total Logins Total

  • Minutes Online

Created by the community

US - San Jose

EMEA - Amsterdam

From any where using web UI or API Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch indefinitely.

Redis - 24 hours

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Revision #:
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