Lithosphere The Lithium Community

Important: New Setup Instructions for Publishing & Responding on Instagram

Lithium Technologies JessicaS
Lithium Technologies

Facebook and Instagram are reevaluating the information they share with others and have begun making changes to help protect the privacy of their users. As part of this effort, they recently announced a switch to a new v2 API at the end of April

 

Lithium has been working diligently to update our integrations and completely switch to the new required Instagram API. In order for you to migrate, you must complete the steps below as soon as possible. By completing these steps promptly, you will ensure that your information will continue to flow through Lithium seamlessly on June 18th. Waiting to complete these steps may result in your integrations failing to work as expected. If you have already completed these steps (including emailing Lithium support as directed in Step 4), no further action is required on your part.

 

1) Convert your Instagram account to a Business Account and link to your Facebook pages. 

 

Facebook and Instagram require you to have an Instagram Business Account that is connected to your Facebook page in order to have an Instagram integration in Lithium. Note that you can only connect one Instagram account to one Facebook page, and vice versa, so you will need to have as many Facebook pages as you have Instagram accounts. This is required for all Instagram accounts that are managed in Lithium.

 

  • Learn how to convert your Instagram account to a Business Account here
  • Learn how to connect your Instagram account to your Facebook page here

 

2) Add and verify all your Facebook and Instagram integrations to Lithium SMM.

 

Facebook now requires that brands link their Facebook pages to Instagram accounts. This means that, for every Instagram account that you want to add to Lithium SMM, you MUST link it to a Facebook page. To link your pages, you will need to add your integrations in Lithium.

 

  • To add your Facebook account to Lithium, follow these steps
  • To add you Instagram account to Lithium, follow these steps

 

3) Reconnect all your Facebook accounts.

 

In order for Lithium to switch you to the new Instagram API, you will need to reconnect your Facebook account:

 

  1. Log into Lithium SMM
  2. Navigate to Admin
  3. Go to Social Integrations
  4. Click the Edit button for the Facebook page you need to reconnect
  5. Click the Reconnect button
    • Make sure your pop-up blocker is OFF. If your pop-up blocker is on, the reconnect screen will keep spinning, and it will appear that nothing is happening.
  6. Add your Facebook credentials

 

4) Contactl Lithium Support to associate your Instagram account with your Facebook page in Lithium.

 

Our Support Team will help you link your accounts. You can only map one Instagram account to one Facebook page. They cannot overlap. Please fill out the following template and file a case through the portal after you have reconnected your Facebook account.

 

--

 

Subject: Enable Instagram Publishing

To: support@lithium.com

 

Hello, Support Team!

 

Will you please connect the following Facebook and Instagram accounts?

 

Connection 1:

Facebook: [ Facebook Page Name 1 as seen in Admin > Social Integrations ]

Instagram: [ Instagram Account Name 1 as seen in Admin > Social Integrations ]

 

Connection 2:

Facebook: [ Facebook Page Name 2 as seen in Admin > Social Integrations ]

Instagram: [ Instagram Account Name 2 as seen in Admin > Social Integrations ]

 

--

 

Our Support Team will alert you when they’ve linked your accounts and migrated your integration to use the new Instagram v2 APIs. By completing these steps as soon as possible, you will ensure that your information will continue to flow through Lithium as expected on June 18th. Waiting to complete these steps may result in your integrations failing to work as expected.

 

5 Comments
upworksocial
New Commentator

Our Instagram is already a business account (#1) and already linked to our Facebook page (#2) - they've been that way since long before the API changes. These are both already connected to Lithium. Do we still need to reconnect our Facebook page per instruction #3?

 

Given how fickle Facebook has been about integrations, we're nervous about taking unnecessary steps that might endanger our Facebook authentication.

Madel1
New Commentator
We are asking about down time is there is any down time of the service ??
Lithium Technologies LarissaT
Lithium Technologies

Hi @upworksocial,

 

The third step is still crucial. Reconnecting your Facebook account allows us to get the new permissions that Facebook requires for the Instagram integration. Without doing this, the new APIs will not work, and unfortunately, there’s no automatic transfer (so it will simply stop working once Instagram turns it off).

 

We understand your concern about the reconnect. We have not seen any instances where reconnecting existing Facebook apps have caused problems. Please make sure that you reconnect with the same Admin User who previously authenticated the Facebook integration. Support can help you determine the specific users associated with each integration if you are not sure who should reconnect.

 

Thanks,
Larissa Tater

SMM Publishing Product Management

Lithium Technologies LarissaT
Lithium Technologies

Hi @Madel1,

 

There are no platform downtimes for this change. There may be a short gap bringing in content during the switch as we transfer API paths; however, you should not expect anything prolonged. It is not much different than having to reconnect your integrations in Lithium.

 

Thanks,
Larissa Tater

SMM Publishing Product Management

marthasimons
New Commentator

 Oh thank you, I will re-create the account in business. Can I ask you if there are any problems? Smiley Happy