Lithosphere The Lithium Community

Home to best practices, success stories and product roll-outs for Lithium Social Media Management.
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Facebook and Instagram are reevaluating the information they share with others and have begun making changes to help protect the privacy of their users. As part of this effort, they recently announced a switch to a new v2 API at the end of April. Lit...
by Lithium Technologies JessicaS Lithium Technologies in SMM Blog ‎May 23, 2018 1:24 AM
With one-to-one conversations accounting for over two-thirds of all social content created by brands, it’s critical to use the right technology in the right way. SMS is a preferred channel for customers, with 76% of global customers already using it ...
by Customer Engagement Manager Customer Engagement Manager in SMM Blog ‎March 12, 2018 10:11 AM
What does a great customer experience mean to you? The answer to this question varies depending on the customer and the brand they interact with. But there are some recurring themes, especially when it comes to the digital customer experience. Custom...
by Lithium Alumni (Retired) Lithium Alumni (Retired) in SMM Blog ‎January 10, 2018 6:17 AM
Just as no two brands are created equal, the way in which different brands use social media can vary quite significantly, too. From “post and pray” social media newbies to seasoned marketers who have truly cracked the code for driving long-term busin...
by Lithium Alumni (Retired) Lithium Alumni (Retired) in SMM Blog ‎November 16, 2017 11:10 AM
Creating stellar digital customer experiences is a massive priority for many brands today. In fact, about 90 percent have said they plan to compete this year primarily on the basis of digital customer experience alone. And while those experiences can...
by Lithium Alumni (Retired) Lithium Alumni (Retired) in SMM Blog ‎November 11, 2017 3:23 AM

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