Hospitality instead of Service - Communities are about relationships
Good day Lithium Community,
We all believe in service and I would like share this 7:50 TedTalk given by Bobby Stuckey.
No matter your industry; I believe this will have a great impact on you, your teams, and how your customers respond to you.
Service is the baseline expectation: I have a question and am provided with an answer. Hospiality is how you make a customer feel: showing them you are their partner and that your provide the little extras to WOW them.
I hope you enjoy it and look forward to your comments.