Hospitality instead of Service - Communities are about relationships


Good day Lithium Community,

We all believe in service and I would like share this 7:50 TedTalk given by Bobby Stuckey.

No matter your industry; I believe this will have a great impact on you, your teams, and how your customers respond to you.

Service is the baseline expectation: I have a question and am provided with an answer.  Hospiality is how you make a customer feel: showing them you are their partner and that your provide the little extras to WOW them.

I hope you enjoy it and look forward to your comments.





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