Lithosphere The Lithium Community

Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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DmitryNikolaev

Salesforce: Comments synchronization or work with API

Hello, I am setting up a Salesforce Connector for Lithium. As I understand, comments are not synchronized at the moment. Instead, there is a special VF page (LTI_CaseThreadMessages_vfp) that shows the...
by DmitryNikolaev New Commentator Friday
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calebmt

Information on Enhancements to Groups?

From the landscape broadcast given a month or so ago, there was mention of enhancements to groups. Does anyone have any additional information as to what those enhancements may be? We're coming from a...
by Occasional Contributor calebmt Occasional Contributor Thursday
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kiersten

Rank Name Ideas?

My company is in the process of implementing Lithium for a community for users that purchase our technology-based training offerings.  The goal of the community is to encourage the students to interac...
by kiersten New Commentator Wednesday
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joshcortez30

Metrics

Hello everyone. What metrics are you all focused on? What do you measure at the agent level and the work queue level etc.
by joshcortez30 New Commentator a week ago
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cjdinger

Best settings for spam flood controls?

With a recent release of the community software, flood controls play a bigger role in detecting potential spam and sending content to the spam quarantine.  The default settings are documented here. We...
by Advisor Advisor a week ago
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