Lithium Support Hours & Observed Holidays

88% helpful (7/8)

Hours of Operation

Lithium Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays)

 

Observed Holidays for 2017

Americas

New Year’s Day (observed)

January  2

President’s Day

February 20

Memorial Day

May 29

Independence Day

July 4

Summer Holiday

August 7

Labor Day

September 4

Thanksgiving Day

November 23

Day after Thanksgiving

November 24

Christmas Day

December 25

Christmas Eve (observed)

December 26

 

EMEA

New Year’s Day (observed)

January 2

Good Friday

April 14

Easter Monday Bank Holiday

April 17

Early May Bank Holiday

May 1

Spring Bank Holiday

May 29

Summer Bank Holiday

August 28

Christmas Day

December 25

Boxing Day

December 26

 

APAC

New Year’s Day (observed)

January 2

Chinese New Year (Day 1)

January 31

Chinese New Year (Day 2)

February 1

Good Friday

April 14

Labour Day

May 1

Vesak Day

May 10

Hari Raya Puasa

July 26

National Day

August 9

Hari Raya Haji

September 11

Deepavali

October 18

Christmas Day

December 25

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

 

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Lithium Support will be observing during 2016.

 

Standard support coverage will resume on the next business day.

 

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@lithium.com.

Version history
Revision #:
18 of 18
Last update:
‎01-09-2017 03:35 PM
Updated by:
 
Labels (3)
Comments

Is 'local time' EST/PST? Thanks!

@roisinkirby, I believe when they say local time they mean local to whatever region you are in.  

good to know