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Lithium Support Hours & Observed Holidays

Lithium Support Hours & Observed Holidays

Hours of Operation

Lithium Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays)

 

Observed Holidays for 2018

Americas

New Year’s Day

January  1

President’s Day

February 19

Memorial Day

May 28

Independence Day

July 4

Summer Holiday

August 6

Labor Day

September 3

Thanksgiving Day

November 22

Day after Thanksgiving

November 23

Christmas Eve (observed)

December 24

Christmas Day

December 25

 

EMEA

New Year’s Day

January 1

Good Friday

March 30

Easter Monday Bank Holiday

April 2

Early May Bank Holiday

May 7

Spring Bank Holiday

May 28

Summer Bank Holiday

August 27

Christmas Day

December 25

Boxing Day

December 26

 

APAC

New Year’s Day

January 1

Chinese New Year (Day 1)

February 16

Chinese New Year (Day 2)

February 17

Good Friday

March 30

Labour Day

May 1

Vesak Day

May 29

Hari Raya Puasa

June 15

National Day

August 9

Hari Raya Haji

August 22

Deepavali

November 6

Christmas Day

December 25

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

 

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Lithium Support will be observing during 2018.

 

Standard support coverage will resume on the next business day.

 

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@lithium.com.

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Comments

Is 'local time' EST/PST? Thanks!

@roisinkirby, I believe when they say local time they mean local to whatever region you are in.  

cicibo

good to know

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Last update:
‎03-16-2018 07:21 AM
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