Lithosphere The Lithium Community

Find general information and information about Lithium Support team policies and procedures here.
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PhilippeM
In 2018 Lithium is moving all customer sites to SSL encryption (HTTPS) to safeguard customer data. HTTPS encrypts all data passed between the end user and your community. Lithium is ready to work with you to enable, test, and deploy a SSL certificate...
by Lithium Technologies PhilippeM Lithium Technologies in Support Information ‎April 09, 2018 8:23 AM
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PhilippeM
We know that there are events that specific communities consider "major" for their business -- whether this is the Superbowl (top of mind at the moment!), Black Friday/Cyber Monday, a new product launch, a relaunch of your design, demo for executives...
by Lithium Technologies PhilippeM Lithium Technologies in Support Information ‎January 17, 2018 10:06 AM
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TreyW
Hours of Operation Lithium Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays) Observed Holidays for 2018 Americas New Year’s Day January 1 President’s Day February 19 Memorial Day May 28 Independence Day Jul...
by Lithium Technologies TreyW Lithium Technologies in Support Information ‎October 10, 2017 7:33 PM
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PhilippeM
We've updated the status page to provide more specific and targeted information regarding the topics that you care about. This allows us to also be more proactive in order to provide the necessary details to you, our customers, about what is occurrin...
by Lithium Technologies PhilippeM Lithium Technologies in Support Information ‎April 27, 2017 6:39 AM
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KrisS
What is a Severity 1 incident? A Severity 1 incident is a situation where the application is essentially rendered useless and prevents all, or the majority, of users from accessing or using the application for its primary purpose. Community - Severit...
by Lithium Oracle Lithium Oracle in Support Information ‎March 15, 2017 10:47 AM
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