Thank you for making the effort to respond to our survey! We know that your time is precious and want to acknowledge that we will be reading every comment and survey coming through. Our Chief Customer Office, Mike Betzer, is committed to ensuring that we communicate changes that we're making based on customer input in 2018. To kick that off, we've written an update about how we've taken your input in 2017 to change our support organization.

Sincerely,
Philippe Mesritz
Director, Global Support