The Lithium Stars

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We're delighted to introduce the 2016 Lithium Stars!
They were selected based on their overall activity, for continuously providing feedback to help shape our community, being strong brand advocates and inspiring other customers to greater levels of achievement and innovation.


  • Vodafone Australia
    Inducted in
    Tim Hanslow

    Thanks for checking my profile. I'm the Community Care Manager for Vodafone Australia and living in beautiful Hobart, Tasmania. I'm really passionate about customer service and communities and have been known to talk about them for hours. I love helping to build our community and sharing the things we discover along the way.

  • Sky Plc
    Inducted in
    Robert Thomson

    Work for Sky in the UK, involved in Community development, management and support alongside other web based development projects. Experience in both developing, managing and supporting the Lithium Community Platform, Lithium Studio and Lithium Social Web. Also experience with Lithium's REST API architecture and FreeMarker Template Language. Can sometimes be found lurking the community reading and offering insight, advice and answers to questions where I have experience or knowledge I can share.

  • Alteryx
    Inducted in
    Julie Hamel

    After nearly 8 wonderful years at Lithium (you might recognize me as JulieH), working with and learning from the best in the industry, the time has come for me to leave the nest and spread my wings to embark on a new adventure: building the future of community at Alteryx, a data blending and advanced analytics software company. I am passionate about all things community, connecting people and sharing experiences, so don't hesitate to reach out!

  • Bunnings
    Inducted in
    Jason Hill

    For the past decade I have specialised in online communities. Previous roles have included managing gaming communities and Australia's first online community for and by people with a disability. I also spent three years as Community Manager at software company MYOB, Lithium's oldest Australian customer. I am now building a new DIY community called Workshop.

  • Spotify
    Inducted in
    Per Bonomi

  • TalkTalk Group
    Inducted in
    Stephen Fell

    Hey, I'm the Senior Content & Engagement manager over at TalkTalk here in the UK. Driving a growing community, social engagement team as well as our help & support content/sites across both our consumer and b2b business and I have to say, I love it... I could talk forever about anything Nissan, Nikon, Apple & lithium so say hey if you see me around :)


  • Centrify
    Inducted in
    Anton Chiang

  • Hewlett Packard
    Inducted in
    Wendy Schippers

    I am the community manager for the French and German support forums for consumer customer. I work with other regions who manage other language forums. I also execute and implement Social media/customer Experience programs in the EMEA Region, so I actually wear a couple of different hats if you will. The diversity is what I love most about my job. It gives me different tools and resources to positively change our customer experience with HP's social support

  • Hinterlands
    Inducted in
    Chris Blown

    We design, create and develop all things digital. We use best-practices in experience design, usability & accessibility across browsers, users, devices and mediums.

  • Inducted in
    Allison Leahy

    Loving life as the Senior Community and Social Media Support Manager at Fitbit.

  • Grazitti Interactive
    Inducted in
    Varun Luthra

  • microstrategy
    Inducted in
    daphne tan

  • Inducted in
    Lukas Zahnd

  • Cloudera
    Inducted in
    Cy Jervis

    Previously worked in Social Media and Community for Dell with main responsibility over IdeaStorm and 2 Super User groups. Currently moderating the on the Cloudera Community.

  • Magento
    Inducted in
    Sherrie Rohde

    As the Community Manager for Magento, Sherrie connects people with resources and with each other. Sherrie was originally introduced to Magento as a developer for a merchant and, while an active community member and forum moderator, was able to experience working with the platform from a technology partner and solution integrator as well. She also co-produces a weekly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure.

  • National Instruments
    Inducted in
    Lili McDonald

    Community Manager for National Instruments


  • Autodesk
    Inducted in
    lois townsend

  • Symantec Corporation
    Inducted in
    Tim Lopez

    I lead the Global Social Customer Care team for the Norton Support and Services group at Symantec. I started at Symantec in Engineering. After noticing customers needed help on Social Networks but were being ignored, I took my Customer Service background, applied it to product knowledge and love for social networks, and started replying to these customers - provided them direct support. It didn't take long for the company to notice this 'vigilante' was providing excellent customer experiences, and the company moved to make this an official company endorsed effort. I now lead a team of full-time Social Support Agents who respond to customers on social networks, as well as other areas across the web, with one goal in mind - Surprise and Delight Customers in their channel of choice.

  • sephora
    Inducted in
    Candace Sims

  • Cisco Systems, Inc.
    Inducted in
    Becky Scott

    I'm a senior program manager at Cisco with the Intellectual Capital Transformation (ICT) team in the Cisco Services org. I started out with Tech Zone and moved over to Cisco Community Connector -- and now they're part of the same group. I've worked on a total of 3 different Lithium communities (and many others as well) and am a Lithium certified community manager. Yes, I am a social media and community geek.

  • Inducted in
    Danielle Beeken

  • barclaycardus
    Inducted in
    Jen Hitchens

  • Inducted in

  • Inducted in
    Greg Thayer

  • VirginMobile/Omea Telecom
    Inducted in
    Agathe Robiaud

  • Telstra
    Inducted in
    Monty Hamilton

    Monty Hamilton leads digital operations for Telstra - Australia’s leading telecommunications and information services company. Telstra's digital activities span across consumer, business, enterprise and government segments. Monty is responsible for digital sales, service across web, mobile and social. Monty has 15 years’ experience delivering large scale digital transformation at Australia’s biggest businesses including National Australia Bank, UBank, Australia Post and Telstra. Follow Monty on Twitter - @montyhamilton

  • Cortal Consors S.A.
    Inducted in
    Clemens Eckstein

  • Inducted in
    Bill Gerth

    I recently joined the USAA team where I am the Director of Social business. The team and I are focused on creating social guidance and strategy for the enterprise. On my spare time, I love being outdoors, taking trips and creating memories with my family.

  • Inducted in
    Scotty Jackson

    Scotty has worked in a variety of roles supporting digital and social customer experiences since joining TELUS in January of 2000. Marrying operations, project/program management, and strategy development, he has championed the customer engagement strategy for off-domain social media and the on-domain TELUS Neighbourhood community, as well as value quantification methodologies and process design to enable and support the TELUS operational social media experience.

  • Telstra
    Inducted in
    Ben Forsyth

  • Inducted in
    John Lewis

  • MoneyGram
    Inducted in
    Lindsay Conant

  • Orange France
    Inducted in
    Francois Rondeau

    Director of Customer Services 2.0 at Orange-France & Sosh. Transforming (with others...) Orange-France into a full digital telecom company. Previously with Apple, that's why you won't see me use a windows PC. I still practice and teach Karate more than I spend time on social networks... almost.

  • Virgin Mobile USA
    Inducted in
    Mark Nichols

  • Liberty Global PLC
    Inducted in
    Shaun Hewitt

  • Comcast
    Inducted in
    jared Schultheis

  • Inducted in
    Zann Aeck

  • MicroStrategy, Inc.
    Inducted in
    Jaime Perez

    Born and raised in Tijuana, Mexico, which is the northernmost city in Mexico and the home of the Caesar Salad!! #claimtofame. I went to school at the "Technologico de Monterrey" in Monterrey, Mexico, where i obtained a Bachelor's degree in Computer Science in May of 1999. I've been with MicroStrategy since March of 2000 (over 15 years now!), all of them in the Technical Support organization, where i started as a Techcnial Support Engineer and have had multiple roles in between until my current role, which is managing our WW Customer Services team. On my main goals at MicroStrategy is to make sure that all of our customers get the best experience possible when requiring assistance with our Software. Upgrading our community is just another step in that direction where I hope we can truly create a place where our customers can not only connect with MicroStrategy, but also connect with each other, help each other out and share their MicroStrategy experiences.

  • AGL Energy
    Inducted in
    Liam Woods

    Hi! I'm Liam, and I'm the Community Manager of AGL Energy's Lithium Community. I also manage the strategic direction of our use of the Social Web platform. Always happy to hear from other people so feel free to drop me a message!

  • Alteryx
    Inducted in
    Brian Oblinger

    Brian Oblinger is Vice President of Community & Support at Alteryx, where he is responsible for overseeing strategy, execution, and measurement of community and customer support to drive engagement, satisfaction, and retention.

  • Inducted in
    Khaled Khorshid