@JustinF this new UI for the agent screen is fab and feels much more up to date and fresher. I have a couple of questions: What is the date of the May release? When are other screens getting the UI refresh i.e. Analytics, Supervisor etc? Thanks Louisa
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i'm struggling to find an export which shows me agent actions, so I can do response code reporting on individuals. Which report should I now use for this, now raw post including agent actions is no longer available? thanks
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