At the start of August 2020, Atlas will be disabling 'sign-in from Facebook' to better streamline access points. Below are steps for disconnecting your Facebook account from Atlas.
If you connected your Facebook account after registering, follow the First Case guide.
If you used Facebook to register your account, follow the Second Case guide.
If you’re not sure Facebook is connected to your account, follow the Third Case guide to reset your password.
First Case - Facebook account has been added after registering the account:
Second Case Facebook has been used during the registration:
Third Case Password reset is required before or after Facebook is disabled
Need some help or have a question? Drop a comment below or email us at communityhelp@khoros.com and we’ll get you sorted.
Hi.
We have someone in our community trying to access their migrated account. They must have used Facebook to create their previous account and now cannot reset their password. We do not at the social tab set up in the community profile. How do I add the social tab so I can remove the connected link to allow them to reset their password?
At the start of August 2020, Atlas will be disabling 'sign-in from Facebook' to better streamline access points. Below are steps for disconnecting your Facebook account from Atlas.
If you connected your Facebook account after registering, follow the First Case guide.
If you used Facebook to register your account, follow the Second Case guide.
If you’re not sure Facebook is connected to your account, follow the Third Case guide to reset your password.
First Case - Facebook account has been added after registering the account:
Second Case Facebook has been used during the registration:
Third Case Password reset is required before or after Facebook is disabled
Need some help or have a question? Drop a comment below or email us at communityhelp@khoros.com and we’ll get you sorted.
At the start of August 2020, Atlas will be disabling 'sign-in from Facebook' to better streamline access points. Below are steps for disconnecting your Facebook account from Atlas.
If you connected your Facebook account after registering, follow the First Case guide.
If you used Facebook to register your account, follow the Second Case guide.
If you’re not sure Facebook is connected to your account, follow the Third Case guide to reset your password.
First Case - Facebook account has been added after registering the account:
Second Case Facebook has been used during the registration:
Third Case Password reset is required before or after Facebook is disabled
Need some help or have a question? Drop a comment below or email us at communityhelp@khoros.com and we’ll get you sorted.