Khoros Insights Blog

It's no secret that brand communities are growing in popularity. They provide a space for companies to connect and build trust with their customers, and they're a goldmine for user-generated content. But what does this mean for the shopping experience? Here's one perspective. 

We're proud to be named a leader in social media management, and to have received the highest score in product vision and strategy.

Khoros CX experts Brian Timmons and Jacob Borgeson answer your frequently asked questions about the Khoros CX Insights solution.

Social media is an everyday job. You have to check your sources and be informed every day because things are changing every day.

The ability to update your profile with your preferred pronouns is now live. New users will be given the opportunity to include pronouns during sign-up. 

There are three internal roadblocks causing CX initiatives to fail. Read more to learn what they are and how to overcome them.

Khoros has submitted six panel proposals for the 2022 SXSW Conference covering digital customer engagement topics, including AI, purpose-driven marketing, and even a meet-up for digital leaders. Help our panels get selected by voting now through Thursday, August 26!

Finding the best ways of interacting effectively within channels between customers and NetApp can be a challenging journey.

Khoros Engage is THE virtual event for digital leaders, and you won't want to miss it! This September, you’ll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Khoros Engage has it all — dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking.