We have just launched the next generation case portal. Please visit our blog to find out what changes this brings. If you are experiencing any issues accessing the case portal please reach out to: Support.
We are also aware that supportcases.lithium.com is displaying a certificate error and are working to resolve the issue.
You know there are so many choices for community vendors these days. Picking one that will work best for your organization can seem daunting, to say the least. That’s why we’ve put together a short, simple checklist that highlights features that mark best-in-class online community platforms today.
Okay, okay, we are a bit biased and we do believe that Lithium provides some exceptional features. Hey! You can’t blame us! But we know it’s not all about us. We want you to be sure your platform is right for you and that as you evaluate vendors (including us), that you are aware of some of the latest capabilities that will give you and your customers the very best experience.
Here’s some of what you should look for from a vendor’s platform:
Incorporates all types of social engagement
Allows highly customized experiences to achieve a seamless brand experience
Provides detailed data on user activity, trends, individual user interests
Integrates with existing business processes and web/business systems
There’s so much more, and I highly encourage you to download the list and use it to evaluate community platforms and vendors. And hey, if there’s a feature or functionality that you wish for and don’t see it on our list, don’t be shy! Let us know. After all, that’s what community is all about.