We are excited to announce that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. This move to the new Khoros branding will modernize the look and feel, and improves some accessibility issues.
The only changes to the layout of the user interface will be on the login/password reset pages (for customers that DO NOT have SSO configured). Other changes--primarily font sizes and color adjustments--will enhance the user interface, but will absolutely not change the layout, nor disrupt agent workflows.
If you have feedback on these changes, we would love to hear it. This is a change that will be enabled for all customers by Khoros, and individual customers will not have a choice on when/if to enable it. It will be turned on automatically when the cut over date is determined.
The Agent View does not change the orientation of buttons, layouts, functionality and most importantly, efficiency. (full screen preview here)
Agents will simply have a more modern looking UI, with all buttons and UI elements in the same location.
There is no change for the login URLs for both .response and .app:
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